Monday, September 27, 2010

Logan's with Lula

While shopping at our nearby Walmart, LA and I decided we were a bit hungry.  I wanted spinach artichoke dip, and he wanted a burger.  Where to go?  We ended up at Logan's Roadhouse, a chain with a store in the Walmart shopping center.

We had been craving the Bloomin' Onion from Outback for some time now and thought that a steakhouse might actually have it.  We were correct.  Logan's offers Onion Petals.  We were very tempted but went with the spinach artichoke dip.  You may have read my previous post about the lackluster spinach artichoke dip that we had at Zada Jane's.  Logan's dip was the opposite.  It reminded me a bit of creamed spinach with artichokes in it.  I was highly impressed and ate most of it myself.  Possibly some of the best I've ever had.  I'll be going back for that.

I ordered the Logan's Deluxe Burger and LA ordered the Logan's Deluxe Chicken Sandwich, both from the Express Lunch menu.  Lunch in 15 minutes, it said.  Deluxe at Logan's means shredded cheese, bacon, beer-braised onions, sauteed mushrooms, and barbecue sauce.  We ordered both with no mushrooms or sauce.  Then we waited.  And waited.  And waited.

After 30 minutes, the waitress brought our food.  As soon as she set down the plates, I saw the barbecue sauce on them.  I pointed this out, and she briskly took the plates back to the kitchen.  After about 10 minutes, our food reappeared.  I got a whole new burger and LA got the same piece of chicken but with the sauce scraped off.  He found plenty of sauce on the underside of the chicken, and they'd even put it on the same saucy bun.  LA took a bite and made a terrible face.  Yes, he could still taste the barbecue sauce.  I told him I could get it for free since he wasn't going to it, but he refused.  He'd pay for it since someone had cooked it, even though they'd cooked it incorrectly.

I continued eating my burger, while LA continued making faces.  These faces must've caught the attention of the manager, since he came over and asked how everything was.  LA and I looked at each other, then I explained what had happened with our order.  He offered to get a new sandwich for LA, but LA refused, rationalizing the refusal by believing that the kitchen would spit in the new order.  I've worked in a fair number of kitchens, and I haven't seen anyone spit in the food.  But maybe I've only worked with people with integrity.  The manager then offered to remove the item from the bill.  Again LA refused.  So I had to sit there and watch a back-and-forth between the two until LA finally relented.  The manager even took the drinks off the tab.  Lest you think that we're horrible people, we did leave the server a 30% tip.  We knew it wasn't her fault.

If you dined out with me, you know that I do not tolerate poor service or incorrect food orders.  I've gotten free drinks for having plastic floating in my martini, free desserts for a table for 4 because of terrible service, and a free chicken sandwich because the kitchen was cutting corners and thought we wouldn't notice.  By the same token, I've given generous tips for good service, as well as notifying the managers of an exemplary dining experience.  I've waited tables and I've cooked.  I've seen it from both sides.  I also know that I am paying for food and service, and I expect to get my money's worth.  Even with the crazy experience at Logan's, LA and I both agreed that we would go back.  Especially for the spinach artichoke dip.

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